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Our Call Centre staff will enter your information and contact you with the next steps. Please check your inbox for the acknowledgement that we received your request.
Please allow 2 business days to hear a response back from us! If you dont hear back within two business days please reach out.
Options to Enhance your Program Experience
Online Account Management (no cost)
No more calling in if you don’t want to! Just click this button to see what is available. You can manage your account online!
Manage Your Account REQUEST A REPORT Occurrence Report …and More!
Extended Monitoring (no cost)
This option allows a participant to extend the interval between scheduled service appointments from one month to two months.
Smart Idle ($25 per month)
This option enables users to leave a parked vehicle running for up to 8 hours without having to worry about retest requests.   It can be activated as soon as a vehicle has been started, or any time the vehicle is parked with the engine running.
Loss Protection Plan ($15 per month)
This option covers the full replacement of a Smart Start IID ($1,600.00) in the event that it is lost, damaged, or destroyed in circumstances where the client is not at fault.
Additional Handset and/or Curly Cord
Participants who are planning to travel outside Smart Start’s service area can minimize the risk of problems by leasing more equipment:   1. Additional handset or handsets (breath testing module)   2. Purchasing an extra curly cord (communication cable).
Items to bring to your installation appointment
- Approved Application form for Alberta’s Ignition Interlock Program
- Up-to-date vehicle registration and insurance certificate
- Proof of course completion (Planning Ahead/Impact)
- Permission to Install Form If bringing a car you do not own   If you are not the registered owner of the vehicle, you must also bring a Permission to Install form, signed by the registered owner
Click for Permission to Install Form
Note: Your vehicle’s battery, electrical system and wiring must be in good condition
Time Savers
- Watch the training video ahead of time online!
- Check out our Manage Your Account forms!
1. Request a summary report of events recorded by your IID 2. Add a note to your file 3. Change an appointment 4. Ask a question 5. Add an optional feature
Manage Your Account Training Videos